How do I get the log files for Echo?

If you encounter problems with Echo, the Lexacom Support Team may request the Echo log files to assist with diagnosing and troubleshooting the problem.

These log files collect information on how Echo is running. Unless the application has been put in Debug mode, these will not record the contents of your audio recording or transcription.

In File Explorer, go to:
C:\Users\[YOUR USER FOLDER]\Appdata\Roaming\Aprobrium\Echo

Right click on your Windows Login and select:

Windows 10:
Send to > Compressed Folder

Windows 11:
Compress to… > Zip File

Please then rename the folder with the case reference number and send to the Lexacom Helpdesk Team as instructed.