Proven time savings with Lexacom
In the run up to our milestone 25th anniversary, we conducted a survey of our customers, to discover first-hand the differences Lexacom has made to their work over the years.
The survey consisted of 7 brief questions, specific to healthcare and issued only to customers in the healthcare sector. 194 customers completed the survey, creating representative results.
Brand aims
Through innovative software, Lexacom aims to streamline processes within organisations, helping them and their staff work more efficiently.
Feedback shows that our aims align with customer needs, both from an outside perspective when deciding to use the software, and also after becoming customers and experiencing the service.
“Safe pair of virtual hands ”
Proven time savings
Combined figures reported by our digital dictation and speech recognition customers show the amount of daily time saved from administrative tasks, freeing up time to spend on patient care.
Conservative calculations of these figures show that we save most of our customers 3 hours and 48 minutes per week.
“Lexacom saves so much time. ”
Further benefits
In addition to time savings, when asked about other benefits Lexacom brings, 78% of our customers stated it improves their efficiency. Almost half of our customers indicated it increases their productivity, and more than half said it reduces the amount of time they spend on admin.
In comparison to the overall customer view, a higher proportion of clinical staff (32%) stated Lexacom gave them more time with patients.
“So handy, and it can be used from home too ”
Lexacom Echo
We asked our users for their thoughts on the accuracy of speech recognition with Lexacom Echo.
Thanks to its intelligent contextual understanding and medical specific dictionary, 94% of Lexacom Echo users say it meets or exceeds their expectations.
Most of our customers rely on Lexacom’s digital dictation for their daily work, and benefit from the efficiencies every day.
Customers who also use Lexacom Echo speech recognition report saving an extra 30 minutes every week.
“It saves a lot of time on typing, editing, and spell checking ”
Comprehension Engine®
When using Lexacom Echo, Comprehension Engine® can add definitions to the medical terms clinicians say, to automatically explain them in patient notes. We asked our users how this feature helps them.
The latest Comprehension Engine® feature is the ability to automatically SNOMED code clinical information. Again, the most important aspect of this feature to customers is that it saves time.
The next Comprehension Engine® features are in development for release in the near future.
“Improves quality and detail of notes ”
Long-standing customers
More than 25,000 clinicians across the NHS rely on Lexacom in their daily work. Highlighting their trust in us, almost half of this surveys’ respondents have been customers for five years or more.
This group of long-standing customers report even greater time savings from using our software: 55% of long-standing customers save between 2.5 and 5 hours per week, and 30% save more than 5 hours, every week.
Long-standing customers experience an even greater reduction in administrative tasks, with 63% noting this benefit – 7% higher than the overall customer base.
The survey shows that our long-standing customers have a greater appreciation for how practical and reliable we are. Year after year, customers renew as they see the benefits they enjoy from the start being sustained over time.
– Time as a Lexacom customer, in years
“Great product, easy installation and great post support team ”
Find out more
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