How do I get the log files for Echo?
If you encounter problems with Echo, the Lexacom Support Team may request the Echo log files to assist with diagnosing and troubleshooting the problem.
These log files collect information on how Echo is running. Unless the application has been put in Debug mode, these will not record the contents of your audio recording or transcription.
In File Explorer, go to:
C:\Users\[YOUR USER FOLDER]\Appdata\Roaming\Aprobrium\Echo
Right click on your Windows Login and select:
Windows 10:
Send to > Compressed Folder
Windows 11:
Compress to… > Zip File
Please then rename the folder with the case reference number and send to the Lexacom Helpdesk Team as instructed.
23/04/2025 10:05
This issue is now resolved and users can send dictations. Dictations sent yesterday and over the weekend will take a short while to process and appear, we appreciate your patience whilst we undertake this.
22/04/2025 11:24
Our engineers have identified an issue and are working to deploy a solution as quickly as possible.
22/04/2025 09:31
A number of sites have reported issues with the Lexacom 3 mobile app. Our engineers are investigating, please check this page for the latest updates.
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