How do I get the Logs for Lexacom?

If you encounter problems with Lexacom, the Lexacom Support Team may request the application log files to assist with diagnosing and troubleshooting the problem.

These log files collect information on how Lexacom is running. Unless the application has been put in Debug mode, these will not record the contents of your audio recording or transcription with Echo.

Desktop

To collect the logs:

• Open Windows Explorer
• Navigate to
  C:\Users\your Windows username\AppData\Roaming\Aprobrium\Lexacom
  
• Right-click on the Logs folder
• Select Send to > Compressed (zipped) folder
  
• Rename the folder to include your name or ticket number
  
• Send this to the Lexacom Support Team by email

Mobile

• Open the sidebar on the app
• Tap Settings
  
• Tap Show Logs
  
• Change the date to the date the problem occurred
  
• Tap the Share Logs button
  
• Select to share by email
  
• Send this to the Lexacom Support Team by email