Lexacom dictations have a status which identifies; their stage in the workflow, where they are visible and what actions may be needed.

The status is automatically changed when users undertake actions within Lexacom, but this can be changed manually in Lexacom Admin > Tracking.

During the normal operation of Lexacom there should be no need to amend the status on a dictation as changing the status incorrectly may cause problems with the dictation.

There may be some situations where it is necessary to modify the status of the dictation e.g. a dictation has become stuck Transferring.

To change the status of a dictation:

  • Log in to Lexacom Administrator
  • Go to View Tracking
  • Click on the dictation’s Status cell
  • Select the required status from the drop down box.
    • E.g. If you want to move the dictation from a Transferring status over to the typing pool, select “Ready for Transcribing”
  • Click the Save button

 

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Service status

23/04/2025 10:05
This issue is now resolved and users can send dictations. Dictations sent yesterday and over the weekend will take a short while to process and appear, we appreciate your patience whilst we undertake this.

22/04/2025 11:24
Our engineers have identified an issue and are working to deploy a solution as quickly as possible.

22/04/2025 09:31
A number of sites have reported issues with the Lexacom 3 mobile app. Our engineers are investigating, please check this page for the latest updates.

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