Lexacom Mobile will display this error when it is unable to send the audio file, which can happen for a number of reasons;
If there is weak or no signal, or otherwise insufficient internet connection, then the app will not be able to send the audio file. If this happens you can attempt to resend the dictation by tapping onto it from your tracking list once you’ve got a better connection. If you are connected via Wifi it would be worth trying to send the file like this on Roaming Data or vice versa.
When an app is installed on a device you have to grant it permission for things like access to the Microphone, Wifi/Data, and Storage. If these permissions are not set (or have been revoked) the app will be unable to perform as expected. For example if it no longer has access to the microphone it would be unable to record audio, or if it no longer had access to WiFi/Data it would be unable to send the audio file. To correct this you’ll need to check your phone settings for the App Permissions and correct as found.
Other apps on the phone may interfere with the Lexacom Audio which can then lead to various issues. For example if you have security software or “space saving” software this has been seen to delete or corrupt the audio files. You can check if the app/phone has a usable audio file by tapping into it from Tracking and attempting to play it back. If you cannot it means the app cannot find a usable audio file and it has most likely been deleted or corrupted.
If you have changed your password for Lexacom Mobile you must sign out/in again on the app to reauthenticate yourself. Any dictations you make whilst not signed in are not linked to your Organisation, and so cannot be sent on. Similarly if once you are signed in you select Personal Account instead of your Organisation you will be unable to send the dictation and cannot transfer the dictation between accounts.
Join our webinar to find out how to make the most of your Lexacom system.
Learn more
